Total Quality Management - Management team includes all departments and functions focused on Customer Satisfaction

Continous Improvement - Investment in new improved facilities, equipment and methods in all aspects of the business

Prevention versus Detection - Quality Assurance based on preventing the occurrence of defects and failures rather than inspection.

Customer Satisfaction is the foundation of our Quality Policy!

    IATF TS16949 : 2016 requires that our Quality System be documented with written Procedures and Instructions.
The Standard also requires that we meet Customer Specific Requirements.
View our IATF TS16949 : 2016 Certificate Here


    Dawson Manufacturing is registered by Underwriters Laboratories DQS GmbH (UL DQS)
as having a fully implemented and effective ISO/TS 16949 Quality Management System.

This registration is mandatory in order to do business with most automotive manufacturers.

Internal Quality System Audits are conducted several times each year using Quality Auditors from our "sister" Vibracoustic plants.

An Underwriters Laboratories DQS GmbH Audit is performed each year using UL DQS Certified Auditors.

Dawson Manufacturing must pass the UL DQS Audit in order to maintain
our ISO/TS 16949 Registration.

Management Reviews and Dock Audits are conducted each month as a "self-check" by
Dawson personnel to maintain Quality System awareness
and to find opportunities for Continuous Improvement.


Dawson Mfg. Quality & Customer Expectations

Always Strive for ZERO Defects

Work for 100% On-time Delivery

Manufacture the Correct Parts, meeting the current specifications

Accurate Product Count per Order/Shipping Schedules

Correct Part and Delivery Container Labeling

Identification and Traceability of all Parts

Systematic Inspection and Testing of Parts

Maintain Documented Procedures and Work Instructions

Constantly Monitor the Quality System Effectiveness

Containment of Nonconforming Product

Rapid, Positive Response to Customer Complaints

Rapid Corrective Actions and Issuing Quality Alerts as needed

Always Meet or Exceed Customer Expectations


Copyright 2018 Dawson Manufacturing Co., 1042 North Crystal Ave., Benton Harbor, MI 49022 Tel: (269) 925-0100 Fax: (269) 925-0997 E-mail: neil@dawsonmfg.com ~ All Rights Reserved

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